Store Policy
CUSTOMER CARE
The STYX Support is a call center that connects directly with STYX customer service staff to present your device problems. Now, all product problems, warranty policies... are resolved clearly and quickly.
Instructions on how to contact the STYX support switchboard
Method 1: Directly call STYX hotline 19007979 (free of charge).
The call center operates from 9 am to 6 pm, from Monday to Friday. When contacting, just follow the instructions to be able to connect with customer care in Vietnamese and English easily.
Method 2: Make an appointment.
In addition to calling directly to the switchboard, you can also make an appointment for STYX to call back at a convenient time for you.
WARRANTY POLICY
STYX apologizes for the problem that caused your product to be damaged and to be under warranty.
Conditions for warranty
- The product is still in a valid warranty
- Full valid proof of purchase
- Not in the "Warranty Disclaimer" category
Warranty with a commitment for 12 months If the product is sent for warranty more than 15 days, the company has not returned the device to the customer, or must warranty the product again within 30 days from the previous warranty), the customer is entitled to Use any damaged method to exchange or refund with 50% off fee
List of disclaimers of warranty:
Product warranty expired.
+ Products are deformed due to heat impact, external impact.
+ Products that are changed or repaired are not part of the official STYX Warranty Centers.
+ The product has been repaired, serviced or interfered with by a party other than STYX's warranty center.
+ Unable to check IMEI on the device or unable to provide valid proof of purchase (Invoice, receipt, handover record cum delivery note... not modified, torn, patched).
