Shipping & Returns
SHIPPING POLICY
1. Objects and scope of transportation
The delivery policy applies to all customers ordering through the Website. STYX will carry out all transportation delivery requirements for customers nationwide
2. Shipping method
A. Receive goods directly at the store.
For customers who come to buy goods at the store or through the Website.
Please carefully check the goods, compare the products with the vouchers, warranty cards before receiving the goods.
In case the goods must be transferred from the warehouse of another store in the same system, the sales staff will contact you to re-negotiate the delivery time.
B. Inner city delivery : HO CHI MINH CITY
Delivery fee in the inner city: 30,000/order.
Delivery staff will contact customers who do not have time requirements in advance to arrange a reasonable time with customers.
For customers with time requirements, the delivery staff will contact and arrange delivery on time as requested by the customer.
Except in cases where the time is too urgent, or outside the store's working time, the staff will contact and re-negotiate with the customer's time to be reasonable.
Please directly check the product carefully as soon as you receive the goods from the delivery staff, if there is a problem related to the type, model, quality, quantity of the goods not as in the order, Please notify us immediately to coordinate handling. If there is no problem, please receive the goods and pay in full.
In case for some reason the delivery staff cannot deliver the goods in time, we will contact you again and notify you.
C. Change, cancel transaction
- In the following cases you can change or cancel the transaction
When the store has confirmed the product has not been sent.
If the product has been sent, there is a change the customer must bear the shipping fee.
Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about payment and delivery. Delivery time is usually between 2-4 days from the date of closing the order or as agreed with the customer when placing the order. However, there are also cases where the delivery takes longer but only happens in unusual situations. resistance is as follows:
Our staff can't contact customers by phone, so we can't deliver.
The shipping address you provided is incorrect or difficult to find.
The sudden increase in the number of orders caused the processing of orders to be slow.
The delivery partner delivers the goods later than expected causing the delivery to be delayed or the shipping partner to deliver the goods.
Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the charges of the shipping units depending on the location and volume of the order, when contacting again to confirm the order with The customer will notify the specific fee to the customer.
RETURN & EXCHANGE POLICY
1. Conditions for accepting returns
Customers are allowed to exchange new products of the same type within 15 days of use when the product has an irreparable problem due to a manufacturer's technical error. Defective products can only be exchanged after technical confirmation
Products identified to be purchased at STYX are based on the purchase order phone number and STYX stamp on that product.
The product is not cracked, scratched, dented, yellowed, ... still full of accessories, accessories or gifts included
Products must be fully packaged, porous and not torn, wet, wet ..
The product does not have all accompanying documents such as Catalog, VAT invoice, Warranty card, user manual...
2. Exchange : immediately and always
If the product is damaged, exchange it (same model, same capacity, same color...) for products
main and equivalent exchange for accessories attached, specifically:
2.1. If the main product is damaged, change the main product for a new one
- The first month from the date of purchase: free.
- 2nd to 12th month: fee 10% of value invoice/month.
(Example: 2nd month 10% fee, 3rd month 20% fee...).
2.2. Software errors do not apply, but only software errors.
2.3. In case the Customer wants to exchange the full box (in full box, in the original box): in addition to applying the exchange fee in Section 2.1, the Customer will pay an additional fee for the full box equivalent to 20% of the invoice value.
3. In case of non-returnable goods
Customers use improperly, causing product damage
Personal and subjective reasons of customers such as: Don't like the product anymore, want to change products with higher features, larger memory ...
Except in special cases, the product must be in its original unopened packaging and verified as a product provided by STYX, the product will be returned.
The customer will have to bear the costs incurred for this order (shipping fees, returns ...)
4. Return method
Customers can directly contact STYX staff to transfer goods to the Company for inspection. After the Company confirms the damaged goods due to technical errors cannot be repaired and accepted for replacement. Exchanges will be made in accordance with the provisions and policies of the Company.